policies

User Content

In order to provide the site services to you, you grant to FC license to copy, modify, transmit, print, and distribute any content that you provide (“User Content”) for the sole purpose of processing your order. FC will not use, print, or reproduce user content for any purposes other than the intended and accompanying order without obtaining your express consent and authorization. User content is stored on our secure server for approximately 30 days in case reprints are required, and are permanently deleted thereafter. We do not store or back up your images beyond this time. If you require a reprint following the 30 days, you will need to submit the content again.

Copyright of User Content

FC reserves the right, but not the obligation, to monitor transactions that occur through the website. User content and uploaded images may be reviewed for adherence to the Terms of Use set forth in this agreement. User content is not regularly checked for copyright, as FC assumes the copyright and ownership of each image belongs to you, the submitting user, or that you have express consent from the owner of the content submitted. The user is responsible for copyright, trademark, intellectual property rights, including obtaining permission to print, duplicate, and use any image that they submit as user content to FC. FC assumes no liability for the intellectual or proprietary right of user submitted images. FC reserves the right to remove and refuse printing at our discretion if we believe the copyright or ownership of the image is in question, and may terminate the account and access to the site of users submitting prohibited content. FC also reserves the right to refuse printing of images that we deem explicit or offensive or that otherwise violate these Terms of Use.

User Accounts, Password Access, and Privacy

FC reserves the right to approve a customer’s eligibility to purchase from us. FC does not sell to the end user, and supplies only to retailers, galleries, photographers, and artists in the picture framing, art, or imaging industry. FC accounts and access to the site and services are subject to approval by FC administration. All users must provide FC with a completed copy of our account application form, a business license number, and a PST number. All personal and business information provided to FC via the Account Application and through the website is kept strictly confidential and is used only by authorized FC administration personnel to determine your eligibility to purchase from FC and for communication thereafter.

FC will provide a username and password to customers who are registered with an FC account. This username and password offer access to user-only content that includes, ordering, pricing, and FC information and downloads. It is the user’s responsibility to keep their password confidential, and FC will not be liable for any loss or damage suffered by a user due to the loss or unauthorized use of their password. User-only information is intended only for FC customers, and is not authorized for duplication or distribution. Logging in with your FC-provided username and password implies agreement to these Terms of Use. FC reserves the right to terminate access to the site and services for users that breach the Terms of Use.

When you voluntarily send us an email, we will keep a record of this information so that we can respond to you. All other email communication via FC (sales, marketing, newsletters, and event information) complies with the Canadian Anti-Spam Legislation of 2014. Marketing materials sent from FC are only sent if you have opted-in to our electronic mailing list. If you wish to change how FC communicates with you, you can do so at any time by contacting us.

Products and Services

All products and services listed on the site are intended for resale by professionals and businesses in the picture framing, art, and imaging industry. FC and the site do not offer products and services to the end user. All returns on products and services are subject to the FC Returns Policy. Product and service information is intended to be accurate, but manufacturer changes, human error, and other factors may yield inaccuracies at times on the site. FC takes every effort to maintain accurate and up-to-date information online.

Please note that Facemount and Sublimation prints are subject to minor surface imperfections such as spots or bubbling due to the nature of the product and the production process. While we do our best to eliminate any of these imperfections, they may appear in your print. We will make every effort to place the image so that flaws are as inconspicuous as possible, but refunds or reprints will not be available due to these imperfections appearing in the product.

Prints

All files submitted to FC are considered “print-ready” and are not retouched or otherwise altered by FC. It is the user’s responsibility to ensure that files are ready to print according to FC’s set printing requirements – images must be submitted in jpeg or tiff format, in 8-bit, Adobe RBG 1998 colour space, with an overall pixel-based width and height that allows for 150 – 300 dots per inch resolution at the selected print size. Please review your file before ordering. FC is not responsible for typographical errors, spelling errors, grammar, punctuation, graphics, fonts, or content. All submitted user content is checked to ensure eligibility to print according only to the posted file requirements. While we take all reasonable efforts to obtain accurate colour reproduction from your files, variations can occur in the print process. FC shall not be required to guarantee an exact match in colour or texture between a customer’s image file and previously printed materials (whether printed at FC or through another printer). Test strips are available by contacting customer service, but may be subject to an additional fee and will delay the turnaround time of your final print.

Pricing

All pricing listed is wholesale price and does not include applicable taxes or delivery costs. Federal Goods and Services Tax (GST) will apply at the current rate. Provincial Sales Tax will also apply unless you have previously provided FC with a valid PST Number. Pricing is subject to change without notice. Pricing files are subject to the terms set under the “Downloaded Materials” section of this Terms of Use and are not authorized for publication, display, or duplication in any other form. FC accepts VISA, Mastercard, Interac, cash and cheque upon completion of your order. All accounts are COD until the account has been established for a minimum 6 months. Credit card payment can be pre-authorized by phone, but we do not accept payment online at this time. For your own security, please do not email FC with your credit card information.

Downloaded Material

FC grants you a personal, non-exclusive, non-assignable, non-transferable license to use and display, for home, noncommercial, and personal use only, one copy of any material that you may download form this site. You acknowledge that downloaded material is intended for information and use by approved FC clients only, and is not to be duplicated, distributed, published, sold, or displayed unless express consent is given to you by FC. You also agree that you will not alter or modify the downloaded material.

External Links

FC may provide links to other, third party websites for your convenience. If you decide to access linked websites, you do so at your own risk. We do not take responsibility for the content, safety, or accuracy of other websites.